FAQ

Q: HOW CAN I CHANGE MY SHIPPING ADDRESS?

Ans: By default, the last used shipping address will be saved into your AUTOVIG account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. Also you will need to login to add or modify your shipping address.

Q: HOW DO I SIGN UP FOR MY ACCOUNT?

Ans: The activation process is as straightforward as it gets. Simply navigate to our Sign Up portal, where you will be able to sign up using phone number. It also allows for a new account to be created from scratch with your email of choice.

Q: DO I LOGIN WITH MY FACEBOOK OR GMAIL?

Ans: No.

Q:HOW DO I TRACK MY ORDERED PRODUCT?

Ans: You will have to contact with us for the information about the product you ordered,such as the confirmation,delay or any necessary questions related to that.You can contact us through the number given on the website/facebook page or through email or the live chat option by telling your order ID.

Q: HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Ans: After logging into your account, go to your order history. Here, you will be able to cancel your order. Also you can call us to cancel your order.

Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ?

Ans: We have Instant Day Delivery(If the delivery location is close to us then it will be delivered in the given time and if the location is far from us we will confirm the delivery time by contacting you),Same-day Delivery & Regular Delivery. Within Dhaka city it will take maximum 36 hours long if it is in stock. If the product is pre-ordered then it will take maximum 7-45 days to be imported and delivered. For pre-order you must pay 50% advance of the total amount or in some cases you will have to pay the full payment in advance. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Q: How much is the delivery fee?

Ans: We have a set of delivery options that you can choose from.

•Instant Delivery(inside Dhaka Metropolitan) - 150tk

• Same-day Delivery (inside Dhaka Metropolitan) - 100tk

• Standard Delivery (Inside Dhaka Metropolitan) - 70tk

For purchases over BDT 2000, the delivery fee will be CHARGE-FREE.

• Outside Dhaka Metropolitan Courier - 150tk

For purchases over BDT 3000, the Outside Dhaka Metropolitan Courier fee will be CHARGE-FREE.It can take within 2days to deliver the product.

• For addresses outside of Dhaka Metro, the courier charge will be counted additionally for weight above 10 kilograms*.

Q: How does AUTOVIG ensure authenticity of my product?

Ans: We receive all our products from their corresponding authorized distributors. However, for the sake of double checking, each product that we receive goes through extensive screening and a three step quality assurance process. First we check for any visible defects on the product and its packaging. Secondly, we compare and contrast the product against information that is available to us, to further verify the authenticity. Thirdly, after final validation of the product, we apply AUTOVIG's seal of quality assurance which ensures that you will get your money’s worth.

Q: HOW DO YOU SHIP MY ORDERS?

Ans: We will ship your order with our own Delivery Team/Courier Services/Transport Agencies available throughout in Bangladesh.

Q: WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISTAKE TO MY ORDER? (DAMAGED OR LOST DELIVERY)?

Ans: We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at autovigbd@gmail.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at autovigbd@gmail.com

2. In the event of lost mail, we will try to locate the delivery team in Signpost and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Q: WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/ EXPIRED/ WRONG SAMPLE/ MISSING SAMPLES?

Ans: We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at autovigbd@gmail.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you've received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.

4. In the event you've received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to autovigbd@gmail.com and after which, kindly give us a call at (+88) 01915180881 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.